Workplace & Business Practices

Workplace & Business Practices

Drawing on our Human Capital

The health, safety and behaviour of our employees underpins every aspect of how we operate. They are driven by policies, procedures, a team culture and efforts to continually improve how we conduct ourselves in our business at sea and onshore.

Providing healthy work conditions, a safe and supportive environment and opportunities to advance and develop within the Company are key to the well-being and fulfilment of our staff and the success of Pacific Basin.


Our total recordable case frequency (TRCF) reduced 4% to 1.6 in 2015, and we have steadily reduced our TRCF by an average of 6% per year since 2004.

Our “lost time injuries” frequency (LTIF) increased 13% year on year; such injuries increased from 13 in 2014 to 15 in 2015 – most arising from slips, trips and falls.

Our safety performance is driven by effective policies and procedures in our Pacific Basin Management System and a comprehensive programme of seafarer training and development at sea and ashore.


Our aim is to substantially eliminate our personal injury incidents and to improve on our best LTIF result of 0.85.
* TRCF and LTIF are principal measures of safety performance in the industry.

Our average deficiencies per inspection was unchanged at 0.91.

70% of our Port State Control inspections found zero regulatory deficiencies (2014: 68%).

These results are among the best in the industry, especially considering the scale of our activity in the Far East where defects are typically raised in larger numbers.


Our aim in 2016 is to achieve an inspection deficiency rate of less than 1.0 by maintaining our ships to a high standard, as assessed by external Port State Control (PSC) inspections.

Operating in a highly regulated industry

Our workplace safety, health and engagement metrics follow best practices as defined by the industry and our peers. Shipping is a highly regulated industry and Pacific Basin meets all minimum requirements and in some cases exceeds requirements determined by local, regional and industry mandates and customer expectations.

Quality Assured

Our Pacific Basin Management System ashore and at sea conforms to the mandatory International Safety Management (ISM) Code. It is also certified by Lloyd’s Register Quality Assurance (LRQA) to voluntary standards, including:

  • ISO 9001:2008 for our quality management system
  • ISO 14001:2004 for our environmental management system
  • OHSAS 18001:2007 for our occupational health & safety management system

Health & Safety

We put safety first at all times and our Pacific Basin Management System provides clear policies and procedures for our ship and shore staff to follow and mechanisms for us to analyse our performance to facilitate improvement.

We have steadily reduced our Total Recordable Case Frequency by an average of 6% per year since 2004.

We recorded near record low total injuries and injury frequency on our ships in 2015. Most were relatively minor slips, trips and falls.

We have responded by reinforcing our established safety programme with a campaign to target “Zero Lost Time Injuries” which includes enhanced pre-joining and on-board training, and monthly alerts to the fleet with reminders of injuries sustained on our ships. Our “Make Complacency History” campaign now reaches out to our seafarers’ families for a more holistic and effective approach.

Regretfully an ill-equipped stevedore died from a ladder fall when accessing a ship’s hold late at night without authorisation in an Indian port. The matter was deemed to have been outside of our scope of responsibility, and highlights the difficulty in monitoring the movements of port workers on ships.

We sustained no navigational accidents in 2015. Our navigational performance has benefitted from an extensive engagement exercise which collected wide-ranging feedback from our ships’ officers and managers as well as company-specific Bridge Team Management training for all our navigating officers, which we introduced in 2013.

We encourage near-miss reporting which in 2015 accounted for 539 reports (2014: 689) through which officers and crew described safety incidents and nearmisses, however minor, which serves as a valuable tool for the prevention of injury and loss.

In June, we won the Hong Kong Marine Department’s “Best Performing Ship Management” award for outstanding performance in global port state control inspections – for the seventh time in eight years.

During the year, we cooperated with Videotel in the production of safety videos produced on board our ships, including a film covering Maritime Labour Convention 2006.

Training & Development

Investment in the development and training of our staff at sea and ashore is key to motivating and retaining our people and to maximising their safety and productivity.

We hosted four officer training seminars ashore in 2015 allow us to reinforce our company policies and practices, review regulatory changes and industry developments, share safety and navigation-related experiences, and analyse industry incidents and develop preventive measures.
Sustainability > CSR > Health, Safety & Workplace

In addition to Health & Safety and Training & Development, you can find information on our website about Working Conditions, Diversity and Responsible Business Practices (covering Labour standards, Anti-Corruption and Supply Chain Management)

We employ a team of dedicated on-board Fleet Training Superintendents and we train our seafarers to standards exceeding those required by STCW. Some of the extra investments we make in training on-board, in classrooms, via computer or simulator cover: Maritime Resource Management; Bridge Resource Management; Engine Resource Management; and Pre-Joining Briefings.

High-performance teamwork at Pacific Basin is vital to our success. We foster high crew standards and teamwork at sea, and our shore-based technical and operations managers are experienced former ships’ Masters and Chief Engineers. This encourages a culture where problems are shared openly and officers can rely on the very best, consistent support from ashore.

Ashore, we continued staff training and leadership development to enhance productivity and succession planning. Our recruitment and training of international graduate and other young recruits in recent years (3 in 2015) has armed our teams with keen, talented executives who are now demonstrating their value in our offices around the world.

300 Shore Staff

3,000 Seafarers

My Annual Report

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