With you for the long haul
In these troubled times for dry bulk shipping, we consider it all the more important to highlight:
- our financial strength and staying-power;
- our ability and willingness to stand by our commitments;
- our ability to extend a world-class service and deliver our customers’ cargoes safely and reliably – in good times and bad; and
- our staff’s shared passion to deliver to the best of their ability and, through thick and thin, to ensure the highest possible degree of customer satisfaction.
The promise of our Pacific Basin brand, and our actions in the current unforgiving market, are summed up in our tagline:
With You for the Long Haul
- I tell others that Pacific Basin is the best in the business
- You understand what it takes to have more than the usual client-shipowner relationship
- Pacific Basin makes my life easy
- You offer a first-class fleet and reliability, good customer service, cooperation and flexibility
- You offer excellent cooperation – the Pacific Basin team does a fantastic job
- Your service is always top notch and we enjoy working with you
- Your performance is outstanding and you show flexibility when requested
- You surpass our expectations. It’s going very smoothly and we are very happy with Pacific Basin service and staff who are really focused on our needs
- We cannot fault your performance – you set the bar!
Our business is people driven, and our success hinges on the strength and quality of our relationship with customers, suppliers and other business partners. We blend an effective cargo and customer-focused business model with talented, team-focused people who share sensible values and a passion for delivering excellent service.
Our Business Principles
The guiding principles that dictate our behaviours and actions
- We are passionate about our customers, our people, our business and our brand.
- We honour our commitments and value long-term relationships over short-term gain.
- We offer a personalised, flexible, responsive and reliable service, and look for ways to make it easier to do business with us.
- We target excellence and success through dedication and teamwork, and see everyone in Pacific Basin as a corporate ambassador.
- We take a sustainable business approach and promote high standards of safety and environmental stewardship.
- We are caring, good humoured and fair, and treat everybody with dignity and respect, encouraging diversity of opinions and cultures.